When you place your order or sign up with us, we appreciate your trust in us. Privacy of your personal information is taken very seriously and At the same time, we would like to give you the best possible experience when visiting our website. Please read the following policy to understand how your personal information will be treated as you make full use of our Site. If you visit us at https://www.chroes.com (Website) you accept these terms and conditions:
1. No Sharing of Information
2. How we use your information
Your shipping address: This is used to ship your order. You can change it for every order and we will NEVER send anything else to this address except your order itself.
Your phone number: This is used only for purposes of helping the courier delivery person track you. The concealed packing of the orders ensures that the courier delivery person does not get to know anything about your order or you. We may also call you on the phone number provided to confirm the order before dispatching OR for any other purpose related to the order placed on www.chroes.com. The call might be made via an automated system or by a customer care representative. You may also receive an SMS with the details of how to confirm/reject order via miss call or other service.
Your credit card information: Your Credit Card/Debit/Bank account information is used only to process the transaction.
Your email address: We will NEVER send you e-mails if you request us not to. As a default, we assume your consent to send you e-mails for purposes of:
E-mailing you copy of the order
E-mailing you the shipping confirmation
E-mailing you a short customer satisfaction survey
E-mailing you 'Reminders' for products you opt to be reminded for
3. Electronic Communication
When you visit our site or send e-mails to us or give us your feedback, you are communicating with us electronically. You consent to receive communications from us electronically. You agree that all agreements, notices, disclosures and other communications that we provide to you electronically satisfy any legal requirement that such communications be in writing.
4.Payment and Account Information
Your account history with us including all billing information and communications, payment history etc. We maintain this in encrypted form on secure servers.
Transactional history (other than banking details) about your e-commerce activities.
We will process and store your personal data for as long as it is necessary and permitted under applicable data protection law.
We may use personalized advertising/re-targeting features of ad platforms like Google AdWords, Facebook, or any other ad platform. For this purpose we may share email address, phone number or other personal details in encrypted hash form, used solely for the purpose of matching profiles to deliver better personalized ad experience. Personal identifiable information won't be shared in clear text with any of the 3rd party sites.
Just in case, a transaction is involved in a legal dispute (usually credit card fraud), information might be requested from us in form of a sub-poena (legal demand for information or appearance). In such cases, we might be required to furnish requisite information. In case this occurs, our policy is to first contact the customer (through preferred medium chosen by the customer) to inform them of our legal obligations.
These issues are not common and generally happen in case of credit card frauds. Hence, such information sharing would help in protecting your account and business with us.
Your order details and personal details like address and phone number may be shared if asked by any Government Department eg. Sales Tax Department.
9.Links to other sites
Our site may link to other websites that may collect personally identifiable information about you. Any such pages will clearly be identifiable in the browser URL and will not carry the www.chroes.com logo on the top. We do not take any responsibility for the policies or actions of such websites whatsoever.
However, such links (except for the one to our payment gateway provider) are NOT required to browse or complete any transaction at www.chroes.com. We have ensured that your experience with us is as private as it should be.
Our site may have links from advertisers and we take NO responsibility for consequences after being re-directed to their websites.
10.Merger, Acquisition and Termination of Service
If we merge with, or are acquired by another company, the resulting combined company will use the Personal Information you have provided as described in this policy. If we cease operation, your Personal Information may be transferred to and used by another company that offers similar or related products or services.